1) . We accept ESCROW, Credit Card, VISA, Bank to Bank here.
2) . Please make sure to confirm payment when you receive the items in good condition, because when you place a order, your money is transferring into the Escrow, not our account.
1) . We will ship the items within 5-7 working days after the payment reached Escrow.
2) . Our default shipment is through China Post Air Mail. Usually it will take 15 – 60 working days to arrive in different countries. EMS usually will take 7 – 10 working days to arrive. DHL/FedEx/UPS usually take 6 – 8 working days to arrive. All of them also depends on local delivery speed.
3) . The items will be marked as “gift” or “sample” and with a lower value for easy customs clearance. Any import charges or fees are buyer’s responsibility. All customs-related charges are paid by buyers.
4) . We will ship to the default address in Escrow if you do not inform us for repeat orders. And a phone number is important to leave on your address.
1) . If you want to return products for refund/exchange, please read the items as following: When you receive a damaged commodity from the postman or you don’t like the product, please contact with us immediately and give us detailed explanation and clear photos. We will deal with the case according to the conditions and reply you as soon as possible.
2) . If you want to exchange the order just because of personal ideas, you need to pay for the return freight. The exchange is accepted only when you contact us within 5 days since you receive it. The returned good should be in good condition without any tincture, abrasion, soaking or destroyed cracks.
3) . Please make sure that you pack the box in good condition before you give the parcel to the postman. Please fill in correct shipping address and our contact number when you send the good. Once you send it, please send us your shopping account name, number and the product item number and the tracking number by email. You shall take all responsibility of any loss or damage during the delivery when you send the orders back to us.
4) . Before refund, we will appraise the products you returned. We need to process the examination and re-send new product to you within 7-14 working days. All the refund times depend on different baking system; we will send you email to notice you the specific time. If you want to exchange different products, the increase or decrease of payment is needed if two products’ prices are different.
1) . We depend on our customer satisfaction to succeed. Therefore, your feedback is extremely important to us.
2) . If you are satisfied with our items, please leave us positive feedback.
3) . Contact us before leaving any negative or neutral feedback. We will work with you to solve any problem.
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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.